There are numerous requirements and approaches to implementing a performance management system within a specific organization. This often requires that high level objectives in strategic and operational plans be analyzed; applicable metrics be developed; the source and quality of metric data be evaluated; targets be defined; and the performance management tools be setup and placed into operation.

Managing performance proactively for improved results is a long journey for organizations that lack a strong culture of accountability and transparency. In these cases, change management may be the most important aspect of implementing performance management. On the other hand, performance management planning is less burdensome for organizations that have a reasonably good culture, along with a defined set of processes and supporting systems in place. In these situations, continuous improvement adjustments, such as tool upgrades, the refinement of metric targets, the addition of new metrics, the evaluation of existing metrics, and the scope adjustment of enterprise objectives and processes, will always be a much easier task.

Nevertheless, most organizations will always be forced to grapple with their ability to quickly and objectively assess and implement what is required to spur real improvements in their performance. Often, it is this root problem that makes it so difficult to align strategic and operational goals with a successful performance management system.

LABBLEE Corporation has developed a flexible methodology for performance management readiness assessment. This enables us, through a series of structured management interviews, to evaluate the current performance management system and culture, build an attainable vision for improvement, and quickly develop an action plan for moving forward. Facilitated sessions with mid- and top level management are used to determine detailed requirements, define acceptable metrics, develop the business rules for applying them, and finalize the desired targets over time.

We have experience with popular COTS performance management tools, as well as custom-developed systems, such as GOAL-TENDER™ Performance Metrics Management System, built by our in-house experts. We are also familiar with various models for performance management, including the Balanced Scorecard, the Baldridge National Quality Program, and other industry best practices. This experience supports our objective selection of the best approach and tools to satisfy the individual client’s performance management requirements.

LABBLEE Corporation helped an 1100 person organization within a DoD organization to improve their performance management processes and tools. This project involved the refinement of existing metrics, the introduction of new metrics, the establishment of business rules, and the development of custom scoring formulas used to implement the rules. A custom software package was developed to implement a collection of metrics across the organization, along with metric scoring functionality and a presentation tool with Balanced Scorecard drill down capability. The collection of data over time provided trend analysis of individual metrics, as well as periodic snapshots.

We also provided the agency with an organizational-based performance management tool with access security so that it could manage external metrics defined by its headquarters and individual groups. Lastly, a simple reporting tool was developed so that Microsoft PowerPoint performance briefs could be automatically created for any level within the organizational structure.

For more information about LABBLEE's proven approach to performance management processes and systems, contact us at: performance@labblee.com.